How we work
You see the system working at every stage, pay for what you approved, and own everything. Here's the path from the first call to a live system, and what goes into the contract.
From the first call to a live system
First call
Tell us in a few words what's giving you trouble. We'll tell you whether it can be solved and what the path would be. If it doesn't make sense to go further, we'll say that too.
30 minfreeDiagnostic
A study of 1 to 2 weeks that sets the scope and the price. You get the process mapped, the scope in writing, what's left out, and the price of each stage. The document is yours, even if you don't continue with us.
1 to 2 weeksfixed priceBuild in stages
Before each stage, we agree in writing on what it has to deliver. At the end of each one, you see it working in a demo and approve it before the next payment.
stages of 1 to 2 weeksLive and after
For the first 60 days after launch, we fix bugs at no cost. After that, if you want it, there's monthly support with a fixed fee and a response time in writing.
60-day warrantyoptional support
What you get in writing
All of this goes into the contract. If we can't deliver it, it isn't on this list.
| What you get | How it works |
|---|---|
| A free first call | 30 minutes over video, before any proposal. You'll leave knowing whether it can be solved and where to start. |
| A paid, fixed-price diagnostic | A study of 1 to 2 weeks, with the price agreed before it starts. You get the process mapped, the scope in writing, what's left out, the price of each stage, and a recommendation. If the honest answer is to buy an off-the-shelf system, that's what we recommend. The document is yours, even if you stop there. |
| Work in short stages | Each stage takes 1 to 2 weeks. Before it starts, the price and what it has to deliver are in writing. At the end, there is a demo and a test link you can open any time. |
| Pay as you approve | A small first payment to get started. Each payment after that comes once you approve the stage. |
| Code and accounts in your company name | Repository, cloud and domain are in your company name from day one, and the contract says so. If the project uses a base that DM Studio reuses across projects, the contract also says what is licensed to you. |
| Free to stop | Either of us can stop at the end of any stage. You keep everything you paid for, with documentation. |
| A direct contact | You always know who to talk to, and you get a reply within one business day. There is a fixed weekly call, and decisions are recorded in writing. |
| 60-day warranty | For the 60 days after the system goes live, we fix bugs at no cost. |
| Monthly support, if you want it | A fixed monthly fee, with the response time in writing. |
| AI only when it's worth it | AI comes in only after a test on your data shows it's worth it, and you see what it costs per use before you decide. We handle your data only on your company's behalf and for what was agreed, under a written data processing agreement that also states where the data is stored. |
What it costs
Cost depends on the size of the problem. We talk numbers in the first call, with no commitment.
The price of each stage comes out of the diagnostic and is fixed before the stage starts.
The first call takes 30 minutes and costs nothing
Tell us in a few words what's giving you trouble. You'll find out whether it can be solved and what the path would be.