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Certificates and regulator reporting

Every completed course produces its certificate and the credit record in four regulator systems, with nobody typing anything.

Status

In production

Destinations

4 tracking systems

Duplicates

Checked before every report

Missing data

A message telling the learner what to fix

Before

When a professional finished a course, they needed the certificate and the credit recorded in the system of the body that oversees their license. A mistake in that record could delay a renewal.

What we built

A queue that, on every completion, renders the PDF certificate and reports the credit to four tracking systems. Before sending, the system checks whether the record already exists. When learner data is missing, the learner gets a message saying exactly what to fix, and the report is retried afterward.

What changed

Reporting happens on its own, and failures surface with a path to fix them. A large source of support tickets went away.

Today

Running in production.