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Failed payment recovery
A customer with a declined card is told, knows what to do, and only loses access after an agreed grace period.
- In production
- Subscription e-commerce
- Email, on screen, and before the card expires
- Stop being retried
- Memberships renewed on the card. When a card declined, the payment provider retried silently, and the customer lost access without knowing why.
- Every decline has its reason identified. The customer gets the right email and an on-screen notice, is warned before the card expires, and access only ends after an agreed grace period. Cards declined for good stop being retried.
- A customer with a declined card knows what to do to stay. Finance sees what was recovered and what was lost.
- Running in production.